Like many Canadians, Carla Holub has gladly given up commuting for the ease and comfort of working from home.
The 41-year-old WestJet sales agent says she has no regrets since she made the change three years ago. Telecommuting affords her the time to take her children to dance lessons and hockey while reducing her lunch, coffee, gas and car insurance costs, she says.
“It’s been a great switch,” she said from Calgary. “It just freed up a good two hours of my personal time being able to work from my home office.”
WestJet Airlines plans to establish a bilingual call centre in Moncton, N.B., but most of the 400 agents will work from home. They will join about 85 per cent of the airline’s 900 call centre workers in Calgary who since 2013 have shifted to fielding customer calls remotely.
Source: CBC News – Business