Every so often, your employees’ productivity will wane and they will pick up some bad habits. As a leader, you need to find effective ways to change their behavior. Unfortunately, that’s easier said than done.
“So often the effort produces an opposite result: rupturing the relationship, diminishing job performance, or causing the person to dig in their heels,” Jack Zenger and Joseph Folkman of leadership development consultancy Zenger/Folkman write in Harvard Business Review.
Zenger and Folkman decided to find out how good leaders effect change, so they conducted a study of 2,852 employees and their 559 bosses. The results revealed a set of behaviors that “correlate with an exceptional ability to drive change.”